Shipping Information

Order Processing Time

All orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.

Shipping Methods & Timeframes

Shipping Method Carrier Delivery Time Cost Best For
Standard Shipping DHL or FedEx 10-15 business days after shipment $12.95 Faster delivery for urgent automotive needs
Free Shipping EMS 15-25 business days after shipment FREE on orders over $50 Budget-friendly option for non-urgent orders

Note: Delivery times are estimates and may vary based on destination and customs processing. Some remote areas in Asia and other regions may have extended delivery times or additional restrictions.

Returns & Exchanges Policy

At Globalindustrial Car Shop, we stand behind our automotive products with the same reliability you expect from our premium ATV & Utility Tires and high-performance Motor Oil. If you’re not completely satisfied with your purchase, our straightforward returns process ensures you can shop with confidence.

Return & Exchange Timeframe

We accept returns and exchanges within 15 days from the date you receive your order. This gives you ample time to inspect your automotive products and ensure they meet your professional standards.

Return Conditions

To be eligible for a return or exchange, items must be:

  • In original packaging
  • Unused and in resalable condition
  • Accompanied by the original receipt or order confirmation
  • Returned with all included accessories and documentation

Non-Returnable Items

For safety and hygiene reasons, the following automotive products cannot be returned or exchanged once opened or used:

  • Brake Fluid (opened containers)
  • Conventional Motor Oil (opened containers)
  • Glue (opened containers)
  • Tire Lubes & Mounting Compounds (opened containers)
  • Patches (opened packages)
  • Tire Repair Kits (opened or used)

These restrictions help us maintain the quality and safety standards that professional mechanics and DIY enthusiasts expect from Globalindustrial Car Shop.

Step-by-Step Return Process

Step 1: Submit Return Request

Email our customer service team at [email protected] with the following information:

Email Template:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Globalindustrial Car Shop Team,

I would like to request a [return/exchange] for my order.

Order Information:
Order Number: [Your Order Number]
Order Date: [Order Date]
Product(s) to Return: [Product Name(s) and Quantity]
Reason for Return: [Please specify – wrong size, defective, changed mind, etc.]
Preferred Resolution: [Refund/Exchange for specific product]

Contact Information:
Full Name: [Your Full Name]
Email: [Your Email Address]
Phone: [Your Phone Number]

Thank you,
[Your Name]

Step 2: Receive Return Authorization

Within 1-2 business days, you’ll receive:

  • Return Authorization Number
  • Shipping instructions
  • Return shipping label (if applicable)

Step 3: Package and Ship

Securely package your items including:

  • All original packaging
  • Product documentation
  • Copy of your return authorization

Ship to our warehouse address:

Globalindustrial Car Shop Returns
4549 Brannon Avenue
Jacksonville, US 32256

Step 4: Processing & Refund

Once we receive and inspect your return:

  • Processing time: 3-5 business days
  • Refund issued to original payment method
  • Exchange items shipped via your preferred shipping method

Refund Timeline & Methods

Refunds are processed to your original payment method:

Payment Method Refund Processing Time Notes
Credit/Debit Cards
(Visa, MasterCard, JCB)		 5-10 business days after return processing Processing time depends on your bank
PayPal 3-5 business days after return processing Refund appears in your PayPal account

You’ll receive email confirmation when your refund is processed.

Exchange Process

For exchanges:

  • Follow the same return process
  • Specify the replacement product in your return request
  • We’ll ship the exchange item once the return is received
  • Price differences will be refunded or charged accordingly

Return Shipping Costs

  • Customer-responsible returns: You pay return shipping unless the return is due to our error or defective product
  • Defective/wrong item returns: We provide prepaid return shipping labels

Damaged or Incorrect Items

If you receive damaged or incorrect items:

  • Contact us within 48 hours of delivery
  • Provide photos of the damaged item/package
  • We’ll arrange free return shipping and expedited replacement

Need Assistance?

Our customer service team is here to help with your automotive product returns and exchanges.

Email: [email protected]
Response Time: 1-2 business days

We’re committed to making your return experience as reliable as our Tire Repair Tools and as smooth as our Balancing Beads.

Drive with Confidence. Shop with Globalindustrial Car Shop.

Your satisfaction is our priority, backed by the same quality that goes into every product we sell.