Privacy Policy

Last Updated: December 2023

At Globalindustrial Car Shop, we value your privacy as much as we value the quality of our automotive products. This Privacy Policy explains how we collect, use, protect, and share information about you when you visit cartiresstores.com and use our services. Just as our ATV & Utility Tires and Motor Oil deliver reliable performance, we are committed to protecting your personal information with the same level of excellence and professionalism.

1. Information We Collect

We collect information to provide better services to all our customers – from professional mechanics to dedicated DIY enthusiasts.

Personal Information You Provide:

• Contact Information: Name, email address, phone number, shipping address (including our warehouse location at 4549 Brannon Avenue, Jacksonville, US 32256 for returns)
• Payment Information: Credit/debit card details (processed securely through our payment gateways), PayPal account information
• Order Information: Products purchased (such as Tire Repair Kits, Balancing Beads, or Motor Oil), order history, shipping preferences
• Communication Data: Messages sent to our support team at [email protected]

Information Collected Automatically:

• Device Information: IP address, browser type, device type, operating system
• Usage Data: Pages visited, products viewed (like Tire Gauges or Tire Sensors), time spent on site, click patterns
• Location Data: General geographic location to determine service availability (we serve all regions except Asia and select remote areas)

2. How We Use Your Information

We use your information to enhance your automotive shopping experience, reflecting our commitment to quality and reliability:

• Order Processing: To process and ship your orders for products like Tire Chains, Lug Wrenches, and Filter Accessories
• Customer Service: To respond to your inquiries and provide support for payment issues or product questions
• Payment Processing: To securely process transactions through our PCI-DSS compliant payment gateways
• Shipping Coordination: To calculate shipping costs ($12.95 standard or free shipping for orders over $50) and deliver your automotive essentials
• Website Improvement: To optimize our website performance and product offerings based on customer preferences
• Security: To protect against fraud and unauthorized transactions, maintaining the same security standards we apply to our payment systems

3. Information Sharing and Disclosure

We treat your information with the same care we apply to our specialized Tire Repair Tools – only sharing when necessary for business operations:

• Service Providers: We share information with trusted partners who assist in payment processing, shipping, and website operations under strict confidentiality agreements
• Legal Compliance: We may disclose information when required by law or to protect our rights, property, or safety
• Business Transfers: In the event of a merger or acquisition, customer information may be transferred to the new owners
• International Transfers: As we serve customers globally (except Asia and select remote areas), your data may be processed in different jurisdictions with adequate protection

We never sell your personal information to third parties for marketing purposes.

4. Data Storage and Security

We protect your data with the same reliability you expect from our Conventional Motor Oil and Tire Spreaders:

• Secure Storage: Your data is stored on secure servers with industry-standard protection measures
• Payment Security: Payment details are encrypted using SSL technology and processed through PCI-DSS compliant gateways
• Data Retention: We retain personal information only as long as necessary for business purposes or as required by law
• Security Measures: We implement technical and organizational security measures including encryption, access controls, and regular security assessments

5. Your Rights and Choices

You have control over your personal information, just as you have control when selecting the right Tire Valve Stems or Patches for your needs:

• Access and Correction: You can access and update your personal information through your account settings
• Data Portability: You can request a copy of your personal data in a structured format
• Deletion Rights: You may request deletion of your personal information, subject to legal requirements
• Marketing Preferences: You can opt-out of marketing communications at any time
• Cookie Controls: You can manage cookie preferences through your browser settings

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your shopping experience, much like our Tire Lubes & Mounting Compounds enhance tire performance:

• Essential Cookies: Required for basic site functionality, shopping cart operations, and secure checkout
• Analytics Cookies: Help us understand how customers interact with our website and which products (like Tire Repair & Replacement items) are most popular
• Preference Cookies: Remember your settings and preferences for future visits
• Advertising Cookies: Used to show relevant automotive product advertisements

You can control cookies through your browser settings, though this may affect website functionality.

7. International Data Transfers

As we serve customers worldwide (excluding Asia and select remote areas), your information may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place to protect your data during these transfers.

8. Children’s Privacy

Our website and automotive products are not directed at children under 16. We do not knowingly collect personal information from children.

9. Changes to This Privacy Policy

We may update this policy to reflect changes in our practices or legal requirements. We will notify you of significant changes and update the “Last Updated” date at the top of this policy.

10. Contact Us

We’re committed to resolving your privacy concerns promptly, because we understand that trust is as essential in data protection as it is in automotive repair.

Drive with Confidence. Shop with Globalindustrial Car Shop.