Welcome to Globalindustrial Car Shop! We’re dedicated to providing high-quality automotive products with reliable global delivery. Based on our website analysis, we’ve compiled this FAQ to address common questions about our products, shipping, returns, and more. Our goal is to ensure you have a smooth and confident shopping experience, whether you’re a DIY enthusiast or a professional mechanic.
Product Questions
1. What types of automotive products do you offer?
We specialize in a wide range of automotive essentials, including ATV & Utility Tires, Balancing Beads, Brake Fluid, Conventional Motor Oil, Filter Accessories, Glue, Horns, Lug Wrenches, Motor Oil & Brake Fluid, Patches, Tire Chains, Tire Gauges, Tire Lubes & Mounting Compounds, Tire Repair & Replacement, Tire Repair Kits, Tire Repair Tools, Tire Sensors, Tire Spreaders, Tire Valve Stems, and Tires & Wheels. Our products are designed for durability and performance, catering to both everyday drivers and professionals.
2. Are your products suitable for international use?
Yes, our products are sourced and tested to meet global standards. However, please check local regulations for compatibility, as some items like motor oil or tire sensors may have region-specific requirements.
Shipping and Delivery
1. How long does shipping take, and what are the options?
We process all orders within 1-2 business days from our Jacksonville facility. After dispatch, shipping times vary:
- Standard Shipping ($12.95): Via DHL or FedEx, delivered in 10-15 days. Ideal for urgent needs like tire repair tools or balancing beads.
- Free Shipping (on orders over $50): Via EMS, delivered in 15-25 days. Perfect for bulk orders of items like motor oil or tire repair kits.
2. Can I track my order?
Absolutely! We provide reliable tracking for all shipments. You’ll receive a tracking link via email to monitor your automotive parts every step of the way.
3. Do you guarantee secure packaging?
Yes, we use secure packaging to ensure your products arrive in perfect condition. From tire chains to lug wrenches, every item is handled with care.
Returns and Refunds
1. What is your return policy?
We offer hassle-free returns within 15 days of delivery. If any product, such as tire gauges or mounting compounds, doesn’t meet your expectations, simply contact us to initiate a return. We stand behind the quality of all our items.
2. Are there any restrictions on returns?
Returns are accepted for most items in original condition. However, for safety reasons, products like brake fluid or used tire repair kits may have limited eligibility. Please reach out for specifics.
Payment Methods
1. What payment options do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions. Your payment information is protected with industry-standard encryption.
2. Is my payment information safe?
Yes, we prioritize security and use trusted payment gateways to ensure your data remains confidential.
Account and Support
1. How can I contact customer support for shipping inquiries?
Our team is here to help! Email us at [email protected] for any questions about delivery, tracking, or issues with your order. We’re committed to providing timely automotive solutions.
2. Do you have a physical location?
Yes, our warehouse is located at 4549 Brannon Avenue, Jacksonville, US 32256. Feel free to reach out if you have location-based queries.
Drive with Confidence. Shop with Globalindustrial Car Shop. We’re dedicated to keeping you on the road with reliable products and seamless service. If you have any other questions, don’t hesitate to contact us—we’re always happy to assist!